In EnakVP, go to Your Menu > Menu Management and switch off Available for that item. EnakApp only shows items that are Available, so guests can no longer order it. Switch it back on when it is in stock.

The order is kept as unpaid. The guest can tap the Continue payment banner or open My Orders to try again, or choose to pay at the register.

Orders placed with Pay at Register appear on the Pay at Register page in EnakVP, so your cashier can take payment when the guest comes to the counter.

In EnakVP, go to Venue Management > Tables Management. Each table has its own QR code with a Download QR Code button, ready to print.

Online payment by QRIS and card is switched on by the EnakPay team for each venue. Message us on WhatsApp and we'll set it up with you.

Yes. Orders and payments are saved on the device and sync automatically when the internet comes back. If your venue uses several tablets, message us and we'll help you set which tablet uploads the offline sales.

Staff open the register at the start of a shift and close it at the end. Cash in and cash out are recorded during the shift, and the daily recap shows how much cash should be in the drawer, with an item recap.

In Cashier, open the order's Actions menu and choose Split Bill to move items onto separate bills (needs a PIN). To pay one bill with several methods or split it evenly, use Multi-Payment and Auto Split on the payment screen.

Voiding a paid item in EnakPOS needs a supervisor PIN. Refunds are recorded in EnakVP from the order detail by a Supervisor, Manager or Owner. For refunds of QRIS or card payments, contact our team.

An Owner or Manager can reset staff PINs and passwords in EnakVP under Staff Management. If the Owner can't sign in, message us on WhatsApp and we'll help you get back in.

Kitchen staff sign in with a PIN or with email and password. Their staff account needs Kiosk access, which you set in EnakVP under Staff Management.

Yes. Each screen can be filtered to one service area, such as the kitchen or the bar. Orders go to the right area based on the menu category linked to it.

New orders arrive in New Orders. Tap Move Order to Prepare when cooking starts. Mark items one by one or the whole order, and it moves to Completed when it is done.

Check the printer is on, has paper, and is on the same network or Bluetooth connection as the EnakPay Agent tablet. Then try a test print for that service area. If it still won't print, send us a photo of the printer on WhatsApp.

Epson TM series printers (including Epson TM-i, which can print directly), Epson TM-U, Iware, and other ESC/POS printers connected by network or Bluetooth. Ask us before you buy a new printer.

Open Your Menu in EnakVP. Manage menus, items and prices in Menu Management, and choices like size or spice level in Modifiers. Changes show up in EnakApp and EnakPOS straight away. For many items at once, use Bulk Upload Menu with the spreadsheet from Download Template.

Open Staff Management and fill in the name, email, password, role (Owner, Manager, Supervisor or Staff), portal access and EnakPOS PIN.

Open Report & Payouts. The Sales Report exports to CSV or PDF, and Item Summary shows sales for each item.

Install EnakPay Agent on an Android tablet from enakpay.app/download/agent. Then in EnakVP, go to Venue Settings > Printer Settings and choose Pair New Device to get a pairing code.

Yes. Go to Settings > Guides in EnakVP for short tours that walk you through each step.