Add a new customer in EnakPOS
Every EnakPOS order starts with a customer. Add a new guest, pick the order type and the table in a few seconds.
Steps
- 1
Tap + Add Customer
In the cart panel on the right, tap + Add Customer. The Add New Customer window opens.
- 2
Choose the order type
Pick the Order Type: Dine In, Dine In (No Table) or Takeaway. Only the types your venue has switched on appear.
- 3
Set the table and guest count
For Dine In, choose the Table Number from the list and enter Number of Guests. Without a table, EnakPOS refuses to save and shows "Please select a table for dine-in orders".
- 4
Enter the name and save
Fill in Name (required), plus Email and Phone if the guest wants a receipt. Tap Add Guest for a one-off guest, or Create Customer for a regular.
If the email is already taken, EnakPOS shows "This email is already in use by another active customer". Offline, the table list comes from saved data and is marked "(offline — from cached tables)".
Good to know
A little more depth, so your team understands why, not just which button.
What is the difference between Add Guest and Create Customer?
Add Guest is for someone who comes once, and the name stays with that order only. Create Customer saves them as a regular, so you can find them again, use loyalty, and later allow them to pay on account.
Why the table number matters
The table number travels with the order: the kitchen screen shows "Table: 12" on the ticket, the queue board uses it to run food out, and the Tables page uses it to mark the table busy. For food to go, choose Takeaway so the kitchen ticket carries the TAKEAWAY pill.
Order types differ from venue to venue
The Order Type list comes from the POS Order Types setting in EnakVP. If your venue only uses one type, EnakPOS hides the row entirely.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.
More EnakPOS guides
- Open the register at the start of a shift
- Close the register at the end of a shift
- Take an order with modifiers in EnakPOS
- Pay one bill with several methods (Multi-Payment)
- Charge an order to a customer account (On Account)
- Hold an order and pick it up later
- Find a customer and open their order
- Seat a guest and move an order to another table
- Change quantity, notes and options on a cart item
- Sell something that is not on the menu
- Give a discount on one order
- Take a payment at the counter
- Cancel, reject or comp one item
- Reprint a receipt or a kitchen docket
- Keep selling when the internet drops
- Record cash in and cash out of the drawer
- Check the daily recap mid-shift
- Look up register history and reprint a past session
- Apply a promotion or coupon code at the till
- Split a bill, and merge two bills
- Cancel or comp a whole order
- Clear the Print issues queue
- Run the pickup queue board
- Edit the table layout
- Sign in, sign out and staff PINs at the till
- Why refunds are not in EnakPOS