What your guests see, from QR scan to payment
Get to know every screen your guests see in EnakApp, so your team can help the moment someone asks.
Steps
- 1
The guest scans the table QR
The QR opens your venue page in the phone browser, with the table already set. There is no app to download.
- 2
The guest browses the menu
They open a menu, use the diet filters and price slider, or tap Not sure what to order? to be guided to a dish.
- 3
The guest picks an item
On the item page they choose options marked (Required) or (Select Min 1 option), set the quantity, then tap Add to order.
- 4
The guest checks the order
In Your Order they choose Dine In or Takeaway, add a note to any item, and open Fees & Tax to see the breakdown.
- 5
The guest pays
After CONTINUE TO PAYMENT they fill in their name, choose Pay Now or Pay at Register, agree to the terms and tap Submit Order.
- 6
The guest follows the order
They can tap Follow your order to see their queue number and watch the status until it is ready to collect.
A guest’s order list is kept only on the phone they ordered from. If they switch phones, help them from the Cashier page in EnakPOS.
Good to know
A little more depth, so your team understands why, not just which button.
Guests download nothing
EnakApp opens in the phone browser. That is why a guest’s order list lives only on the phone they ordered from. If they switch phones, help them from the Cashier page in EnakPOS.
Filters and the menu assistant
The diet filters and price slider only appear once enough dishes carry attributes in EnakVP. The more complete your menu details, the more useful this becomes.
Scheduled orders are paid up front
If your venue allows scheduled orders, guests pick a day and a collection time, and that order is paid when they place it.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.