Sell something that is not on the menu
A special request, an extra portion, or today's off-menu dish can be sold without waiting for the menu to be updated.
Steps
- 1
Tap ⊕ Custom Item
At the top of the Home screen, tap ⊕ Custom Item. The Create Custom Item window opens.
- 2
Enter a PIN
Enter a Supervisor, Manager or Owner PIN, then tap Verify & Continue. Regular staff cannot create custom items.
- 3
Set the name and price
Type the item name and a short description, or tap Show Quick Templates for options like Extra Portion or Special Request. Tick the sales channels you sell it on and give each one a price.
- 4
Choose a service area and save
Pick the service area so it prints at the right station, then tap Add Item. It drops straight into the cart.
EnakPOS refuses to save without a channel ("Choose at least one sales channel"), without a price, or without a service area.
Good to know
A little more depth, so your team understands why, not just which button.
Why a service area is required
The service area decides which printer and kitchen screen receive the item. Without it, a custom item may never reach the kitchen or the bar.
When to make it a proper menu item instead
Custom items suit genuinely one-off sales. If you sell the same thing repeatedly, have it added as a menu item in EnakVP so it reports cleanly and can be stock-counted.
A price for each channel
Every sales channel you tick needs its own price, exactly like a normal menu item. If it is only sold at the counter, ticking the Regular channel is enough.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.
More EnakPOS guides
- Open the register at the start of a shift
- Close the register at the end of a shift
- Take an order with modifiers in EnakPOS
- Pay one bill with several methods (Multi-Payment)
- Charge an order to a customer account (On Account)
- Hold an order and pick it up later
- Add a new customer in EnakPOS
- Find a customer and open their order
- Seat a guest and move an order to another table
- Change quantity, notes and options on a cart item
- Give a discount on one order
- Take a payment at the counter
- Cancel, reject or comp one item
- Reprint a receipt or a kitchen docket
- Keep selling when the internet drops
- Record cash in and cash out of the drawer
- Check the daily recap mid-shift
- Look up register history and reprint a past session
- Apply a promotion or coupon code at the till
- Split a bill, and merge two bills
- Cancel or comp a whole order
- Clear the Print issues queue
- Run the pickup queue board
- Edit the table layout
- Sign in, sign out and staff PINs at the till
- Why refunds are not in EnakPOS