Charge an order to a customer account (On Account)
Record a regular customer’s order as a bill they pay later, and track unpaid balances in EnakVP.
Steps
- 1
Allow the customer
In EnakVP, go to Report & Payouts > Customers, choose the customer and switch on Allow charging orders to this account.
- 2
Add the customer to the order
In EnakPOS, assign that customer to the order, then open the order in Cashier.
- 3
Charge the customer
Tap Proceed to Payment, then Charge to Customer (Pending Payment). If the customer isn't allowed yet, the button reads Allow … to pay on account: tap it, enter a supervisor or owner PIN, then Allow & charge.
- 4
Track the balance
Unpaid balances are listed in EnakVP under Report & Payouts > Pending Payments.
In the Sales Report, tick Include pending payment (on-account) orders in sales to count these orders in your sales totals.
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More EnakPOS guides
- Open the register at the start of a shift
- Close the register at the end of a shift
- Take an order with modifiers in EnakPOS
- Pay one bill with several methods (Multi-Payment)
- Hold an order and pick it up later
- Add a new customer in EnakPOS
- Find a customer and open their order
- Seat a guest and move an order to another table
- Change quantity, notes and options on a cart item
- Sell something that is not on the menu
- Give a discount on one order
- Take a payment at the counter
- Cancel, reject or comp one item
- Reprint a receipt or a kitchen docket
- Keep selling when the internet drops
- Record cash in and cash out of the drawer
- Check the daily recap mid-shift
- Look up register history and reprint a past session
- Apply a promotion or coupon code at the till
- Split a bill, and merge two bills
- Cancel or comp a whole order
- Clear the Print issues queue
- Run the pickup queue board
- Edit the table layout
- Sign in, sign out and staff PINs at the till
- Why refunds are not in EnakPOS