2026-09-136m 41s
Table: 12Guest #1
Taken by: Wayan
1x Mie Goreng Seafood
- Medium
- Fried egg
No special instructions
1x Salmon Poke Bowl
No edamame please
1x Es Kopi Susu
- Less sugar
No special instructions
EnakKDS · Step-by-step guide
Tapped the wrong thing on the kitchen screen
Crossed an item off too early, or an order jumped to Completed? The kitchen screen has no undo, so the fix happens in EnakPOS.
Video coming soonWe're recording a short clip for this guide.
Steps
- 1
A crossed-off item cannot be brought back
Tapping a crossed-off item again does nothing. Carry on cooking as normal — the line through it is only a marker for your kitchen team.
- 2
The Completed tab is read-only
A finished order cannot be pulled back to Preparing, and there is no reprint button on the kitchen screen.
- 3
Fix it in EnakPOS
To cancel or comp an item, open Cashier in EnakPOS, select the order and use Actions ⌄ on the item row. To print the docket again, use the Print button on that order.
If a ticket never reached the kitchen at all, check Print issues in the EnakPOS sidebar and tap Reprint on the failed row.
Good to know
A little more depth, so your team understands why, not just which button.
Why there is no undo
Crossing an item off is a marker for the kitchen team, not a change to the order. That is why the kitchen screen is deliberately simple: no undo, no pulling an order back from Completed, and no reprint.
Order changes always happen at the till
Anything that changes the bill, such as cancelling an item, comping it or adding one, is done in EnakPOS on the Cashier page. That keeps your sales reports and stock correct.
Ticket never appeared at all?
If a ticket never showed, the order usually was not sent or a printer failed. Check Print issues in EnakPOS, then make sure the kitchen screen is on the right service area.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.