Find a customer and open their order
A guest comes back to add to their order? Search their name or table and their order opens straight away.
Steps
- 1
Search from the cart
Under the cart buttons, type the guest name or table number in Search customer name or table...
- 2
Pick the right guest
Tap the result. Their running order loads into the cart, ready for more items.
- 3
Or use today's list
Open Customers in the sidebar for Today's Customers. Use Search Customers... and open the row to see their details, Assign to POS or Merge Order.
To change a guest’s details, tap the pencil next to their name. Deleting a customer asks for a reason first.
Good to know
A little more depth, so your team understands why, not just which button.
What you can do from the Customers page
The Customers page lists today's guests. From a guest's details you can Assign to POS to open their order at the till, Merge Order to join two orders from the same guest, or Join Loyalty Member if your venue uses loyalty.
Deleting a customer asks for a reason
Delete Customer always asks why first, because the record is used in reports and invoices. To simply correct a name or phone number, tap the pencil next to the guest’s name.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.
More EnakPOS guides
- Open the register at the start of a shift
- Close the register at the end of a shift
- Take an order with modifiers in EnakPOS
- Pay one bill with several methods (Multi-Payment)
- Charge an order to a customer account (On Account)
- Hold an order and pick it up later
- Add a new customer in EnakPOS
- Seat a guest and move an order to another table
- Change quantity, notes and options on a cart item
- Sell something that is not on the menu
- Give a discount on one order
- Take a payment at the counter
- Cancel, reject or comp one item
- Reprint a receipt or a kitchen docket
- Keep selling when the internet drops
- Record cash in and cash out of the drawer
- Check the daily recap mid-shift
- Look up register history and reprint a past session
- Apply a promotion or coupon code at the till
- Split a bill, and merge two bills
- Cancel or comp a whole order
- Clear the Print issues queue
- Run the pickup queue board
- Edit the table layout
- Sign in, sign out and staff PINs at the till
- Why refunds are not in EnakPOS