Cancel, reject or comp one item
Rung up wrong, or a plate dropped? Take the item off the bill and decide whether the stock comes back or is recorded as waste.
Steps
- 1
Open the order
Open Cashier, select the guest’s order and find the item row you need to change.
- 2
Tap Actions
On the item row, tap Actions ⌄, then choose Reject / Cancel to remove it, or Compliment to give it for free.
- 3
Choose what happens to stock
Pick Cancel all (Return stock) when the item can still be sold, or Reject all (as waste, no return to stock) when it has been thrown away.
- 4
Enter a PIN if asked
If your venue uses the PIN lock, enter the Cashier PIN. EnakPOS confirms, for example "Item cancelled. Stock returned."
Picked the wrong one? Use Restore item, or change a cancel into a reject or compliment. A paid item cannot be voided at the counter — refunds are done in EnakVP.
Good to know
A little more depth, so your team understands why, not just which button.
Cancel, reject or compliment?
Cancel all (Return stock) puts the item back into stock because it can still be sold. Reject all records it as waste, so stock does not come back. Compliment means the item is still made but given to the guest for free.
Where the numbers land
Cancelled items and waste appear separately in the EnakVP Sales Report, on the Voided (returned to stock) and Waste cards. That is why the right choice matters: the waste figure is used to measure kitchen loss.
Items that are already paid
An item on a paid order cannot be voided at the till. EnakPOS refuses and points you to a refund instead, which a Supervisor, Manager or Owner does in EnakVP.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.
More EnakPOS guides
- Open the register at the start of a shift
- Close the register at the end of a shift
- Take an order with modifiers in EnakPOS
- Pay one bill with several methods (Multi-Payment)
- Charge an order to a customer account (On Account)
- Hold an order and pick it up later
- Add a new customer in EnakPOS
- Find a customer and open their order
- Seat a guest and move an order to another table
- Change quantity, notes and options on a cart item
- Sell something that is not on the menu
- Give a discount on one order
- Take a payment at the counter
- Reprint a receipt or a kitchen docket
- Keep selling when the internet drops
- Record cash in and cash out of the drawer
- Check the daily recap mid-shift
- Look up register history and reprint a past session
- Apply a promotion or coupon code at the till
- Split a bill, and merge two bills
- Cancel or comp a whole order
- Clear the Print issues queue
- Run the pickup queue board
- Edit the table layout
- Sign in, sign out and staff PINs at the till
- Why refunds are not in EnakPOS