Connect a printer and send a test print
Pair the EnakPay Agent tablet, point each kitchen or bar at its printer, then prove it works with a test print.
Steps
- 1
Install EnakPay Agent
On the Android tablet connected to your printers, open enakpay.app/download/agent and install the app.
- 2
Create a pairing code
In EnakVP, go to Settings > Venue Settings > Printer Settings, then tap Pair New Device and Generate Code.
- 3
Enter the code on the tablet
On the tablet, enter the Pairing Key and then the code. The code expires after a few minutes, so generate a new one if it lapses.
- 4
Point printers at areas
On the tablet, set which printer serves each service area, such as the kitchen or the bar.
- 5
Send a test print
Back in EnakVP, open Venue Management > Service Areas, then tap Test Printer and Send Test Print for that area.
"Test print queued" means the job was sent, not that it printed. If no paper comes out, check Tools > Printer Jobs, or send us a photo of the printer on WhatsApp.
Good to know
A little more depth, so your team understands why, not just which button.
Two ways of printing
Epson TM-i printers can talk to the system directly with no tablet. Other printers print through the EnakPay Agent tablet, over the network or by Bluetooth.
Each area has its printer
Orders reach a printer through their service area, and the area comes from the menu category. If food prints at the bar, the menu category is usually linked to the wrong area.
"Test print queued" does not mean it printed
That message only means the job was sent. If no paper comes out, check Tools > Printer Jobs in EnakVP, then make sure the printer is on, has paper, and the Agent tablet is awake.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.
More EnakVP guides
- Add a menu item in EnakVP
- Bulk upload your menu
- Check and export your sales report
- Install the Insight app on the owner's phone
- Add a staff member, with their PIN and access
- Change your venue opening hours
- Add a table and print its QR code
- Create a discount promotion
- Change a menu price in EnakVP
- Set up menu hours (service periods)
- Create a modifier group and attach it to items
- Mark an item sold out and track its stock
- Track the stock of one modifier option
- Use promo labels to group your items
- Add a floor area and its tables
- Set up service areas so orders reach the right printer
- Kiosk-only access, PINs, and people who leave
- Read Item Summary and Deep Analysis
- Invoice a customer who pays later
- Chase unpaid on-account bills
- Change your tax, service charge and receipt settings
- Set up sales channels for different prices
- Work out why a printer is not printing