Kiosk-only access, PINs, and people who leave
Keep kitchen staff on the kiosk screen only, hand out till PINs safely, and cut off a leaver without losing any sales history.
Steps
- 1
Open Staff Management
In EnakVP, go to Staff Management > Staff. Only a Manager or Owner can open this page. A Supervisor cannot, even though they can authorise a refund at the till.
- 2
Give someone kiosk access only
Tap Edit on the person. Under Access Permissions, in System Access, tick Kiosk System only and leave Point of Sale unticked. They then cannot sign in to the till at all: EnakPay refuses with "You do not have permission to access the Point of Sale for this venue."
- 3
Hand out their till PIN
In the table, the POS PIN column reads Copy PIN once a PIN is set. One tap copies it and EnakVP confirms with "POS PIN copied".
- 4
Change a PIN that got out
There is no reset-PIN button in EnakVP. To change one, tap Edit and type a new number into the POS PIN field. Clear the field instead if you want to switch PIN login off for that person.
- 5
Cut off someone who has left
Tap Revoke on their row, or Revoke Access on the edit page, then Yes, Revoke Access. That removes every system access, staff role level and PIN they hold at your venue. Their account and all of their sales history stay exactly as they were.
You can only give someone a role below your own, and you cannot revoke your own access. The Owner level, access to the EnakVP portal itself, and deleting an account are all set by the EnakPay team.
Good to know
A little more depth, so your team understands why, not just which button.
System Access and Staff Role Level are different things
System Access picks which apps someone can open: Point of Sale, Kiosk System, or both. Staff Role Level picks their authority: Owner, Manager, Supervisor or Staff. A chef can be a Supervisor and still be unable to reach the till if only Kiosk System is ticked.
Revoke Access deletes no history
Revoke Access removes only their access at your venue: system access, staff role level and PIN. The account is not deleted, their access at other venues stays, and no order, payment or shift record is touched. Every past sale still shows who rang it up.
The role limits exist for a reason
You can only hand out a role below your own. An Owner can appoint up to Manager, a Manager up to Supervisor. Nobody can appoint an Owner from inside the venue, and you cannot revoke your own access, so an Owner can never lock themselves out.
If every PIN has to change at once
There is no bulk reset. Changing Staff PIN Length in General Settings does clear PINs with a different digit count, but do not use it as a reset tool: EnakVP will name everyone affected, and they cannot use the till until you give them a new PIN.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.
More EnakVP guides
- Add a menu item in EnakVP
- Bulk upload your menu
- Check and export your sales report
- Install the Insight app on the owner's phone
- Add a staff member, with their PIN and access
- Change your venue opening hours
- Add a table and print its QR code
- Connect a printer and send a test print
- Create a discount promotion
- Change a menu price in EnakVP
- Set up menu hours (service periods)
- Create a modifier group and attach it to items
- Mark an item sold out and track its stock
- Track the stock of one modifier option
- Use promo labels to group your items
- Add a floor area and its tables
- Set up service areas so orders reach the right printer
- Read Item Summary and Deep Analysis
- Invoice a customer who pays later
- Chase unpaid on-account bills
- Change your tax, service charge and receipt settings
- Set up sales channels for different prices
- Work out why a printer is not printing