Guides · 64 guides
Guides for your venue team
Find the task you need, follow the steps, and keep your venue running without waiting for help.
EnakPOS
Shift & cash
- Open the register at the start of a shiftStart a cashier shift in EnakPOS by recording the opening cash in the drawer, so the end-of-shift recap adds up.
- Close the register at the end of a shiftClose a cashier shift in EnakPOS, count the cash in the drawer and check it against what should be there.
- Keep selling when the internet dropsEnakPOS keeps taking orders and payments without internet, then sends everything as soon as the connection is back.
- Record cash in and cash out of the drawerBank a cash drop or top the float up without closing the shift, so the end-of-shift count still adds up.
- Check the daily recap mid-shiftSee your sales and the cash in the drawer any time, such as at a shift handover, without closing the register.
- Look up register history and reprint a past sessionFind an earlier shift, reprint its recap, and cancel a register session that was opened by mistake.
Taking orders
- Take an order with modifiers in EnakPOSAdd items with their choices, such as size or spice level, and send the order from EnakPOS.
- Hold an order and pick it up laterPark an unfinished order, serve other guests, then carry on with it whenever you are ready.
- Change quantity, notes and options on a cart itemGuest changed their mind? Change the quantity, add a kitchen note or swap the options without starting the order again.
- Sell something that is not on the menuA special request, an extra portion, or today's off-menu dish can be sold without waiting for the menu to be updated.
- Cancel, reject or comp one itemRung up wrong, or a plate dropped? Take the item off the bill and decide whether the stock comes back or is recorded as waste.
- Reprint a receipt or a kitchen docketGuest lost their receipt, or the docket never reached the kitchen? Reprint either one from the Cashier page.
- Cancel or comp a whole orderThe guests walked, or the whole bill becomes a comp. Take one bill off in full and decide whether the stock comes back.
- Clear the Print issues queueA docket never reached the kitchen printer? Print issues tells you which print failed, and you reprint it from there.
- Run the pickup queue boardCall order numbers from one screen, and see at a glance which orders have been waiting too long.
Payments
- Pay one bill with several methods (Multi-Payment)Take payment for one bill with several methods, such as part cash and part QRIS, or split it evenly with Auto Split.
- Give a discount on one orderTake money off one bill as a percentage or a rupiah amount, from the cart or from the Cashier page.
- Take a payment at the counterTake cash, card, QRIS, e-wallet, bank transfer or EDC, and close the guest’s bill in a few taps.
- Apply a promotion or coupon code at the tillPromotions you set up in EnakVP price themselves at the till. A guest’s coupon code is entered by hand on the Cashier page.
- Split a bill, and merge two billsOne table wants to pay separately, or two orders turn out to belong to the same guest. Both are handled from the Actions menu on the Cashier page.
- Why refunds are not in EnakPOSEnakPOS has no refund button at all. Here is what you can still do before payment, and who handles a refund afterwards.
Customers
- Charge an order to a customer account (On Account)Record a regular customer’s order as a bill they pay later, and track unpaid balances in EnakVP.
- Add a new customer in EnakPOSEvery EnakPOS order starts with a customer. Add a new guest, pick the order type and the table in a few seconds.
- Find a customer and open their orderA guest comes back to add to their order? Search their name or table and their order opens straight away.
Tables
EnakKDS
Kitchen screen
- Work through orders on the kitchen screenMove new tickets to Preparing, cross off items as they are ready, and let EnakKDS complete the order for you.
- Choose a service area on the kitchen screenSet each kitchen screen to show only the orders for its area, such as the kitchen or the bar.
- Sign in to the EnakKDS kitchen screenStart the kitchen screen at the beginning of a shift, choose the area it serves, and tickets start arriving.
- Tapped the wrong thing on the kitchen screenCrossed an item off too early, or an order jumped to Completed? The kitchen screen has no undo, so the fix happens in EnakPOS.
- Run several kitchen screens at onceGive the hot kitchen, the bar and the pastry bench a screen each, so every station only sees the tickets it has to cook.
- Read a kitchen ticket, line by lineLearn every line on an EnakKDS ticket, so a new cook can read one at a glance on their first shift.
EnakApp
The guest experience
- What your guests see, from QR scan to paymentGet to know every screen your guests see in EnakApp, so your team can help the moment someone asks.
- How guests follow their order in the queueGive takeaway guests a number to watch on their own phone, so nobody crowds the counter asking whether their food is ready.
- Scheduled orders, so guests can order aheadLet guests pick a collection time instead of only ordering for right now, so the kitchen knows the order is coming.
QR codes & setup
- Hide a dish from guests but keep selling it at the tillThere are three different ways to hide a dish. Pick the right one so your counter team can still sell it.
- Handle "Pay at Register" ordersGuests order from the table but want to pay at the counter. Here is how your team finds and closes those orders.
EnakVP
Menu & prices
- Add a menu item in EnakVPAdd a new dish with its photo, price and options. It shows up in EnakPOS and EnakApp straight away.
- Bulk upload your menuAdd a whole menu and its modifiers from one Excel file, instead of entering items one by one.
- Change a menu price in EnakVPChange one item’s price, see what the guest ends up paying after tax and service, then save. The new price applies in EnakPOS and EnakApp straight away.
- Create a modifier group and attach it to itemsOffer choices such as size, spice level or toppings. Build the group once, then use it on as many dishes as you like.
- Mark an item sold out and track its stockPut a count on the dishes you only have a few of today, so the till and your guests stop ordering them once they run out.
- Track the stock of one modifier optionOne gelato flavour is gone but the rest are fine? Count the option instead of the dish, so guests can still order the flavours you have.
- Use promo labels to group your itemsGroup dishes under a name such as Happy Hour or Bundle Deal, so their sales read as one line in your report.
- Set up sales channels for different pricesSell through GrabFood or GoFood at their own prices without touching your in-house ones. Each channel gets its own tab in EnakPOS.
Reports
- Check and export your sales reportSee your venue's sales, guests and busiest hours in EnakVP, then export the report.
- Install the Insight app on the owner's phoneAdd Insight to your phone's home screen to check your venue's sales any time, just like an app.
- Read Item Summary and Deep AnalysisFind out which dishes really sell, which hours are busiest, and which categories bring in the most money.
- Invoice a customer who pays laterGather one customer's on-account bills into a single invoice, send it, then record the payment when the money lands.
- Chase unpaid on-account billsSee who still owes your venue money, how much, and which bills have already gone onto an invoice.
Staff & access
- Add a staff member, with their PIN and accessCreate an account for a new team member, choose which systems they can open, and give them a PIN for the till.
- Kiosk-only access, PINs, and people who leaveKeep kitchen staff on the kiosk screen only, hand out till PINs safely, and cut off a leaver without losing any sales history.
Venue & printers
- Change your venue opening hoursSet the opening and closing time for each day, including venues that close in the afternoon, and pause ordering when you need to.
- Add a table and print its QR codeNew table, new area, or a damaged QR? Create the table, then download its QR code to print.
- Connect a printer and send a test printPair the EnakPay Agent tablet, point each kitchen or bar at its printer, then prove it works with a test print.
- Set up menu hours (service periods)Create periods such as Breakfast or Lunch Hours, set their times for each day, and remove the ones you no longer use.
- Add a floor area and its tablesOpening a new terrace or an upstairs room? Create the floor area, choose which menus apply there, then add its tables and print their QR codes.
- Set up service areas so orders reach the right printerDrinks printing in the kitchen instead of the bar? What decides where a docket prints is the service area and the menu category, not the dish.
- Change your tax, service charge and receipt settingsSet your venue's tax rate, service charge, rounding and how many receipt copies print, all yourself.
- Work out why a printer is not printingNo docket coming out? Look at the print job history in EnakVP so you know whether the job was even sent.
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