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EnakPOS · Step-by-step guide

Reprint a receipt or a kitchen docket

Guest lost their receipt, or the docket never reached the kitchen? Reprint either one from the Cashier page.

  • 3 steps
  • About 1 min
  • EnakPOS
Video coming soonWe're recording a short clip for this guide.

Steps

  1. 1

    Print right after payment

    After a payment, the Payment received window offers Receipt, Kitchen Docket or Both. Choose what you need.

  2. 2

    Reprint later

    Open Cashier, find the order, then tap the printer icon on the order card or the đź–¨ Print button under the order details.

  3. 3

    Choose where it prints

    In the Reprint window, choose Receipt for the guest’s copy, or a service area name to send the docket to that station again.

Offline, you can only reprint a receipt that was printed while online. If the printer plays up, check Print issues in the sidebar.

Good to know

A little more depth, so your team understands why, not just which button.

A receipt and a docket are different

The Receipt is the guest’s copy with prices and tax. The Kitchen Docket is the kitchen’s copy with items and notes but no prices. When reprinting you can choose either, or both.

When the printer plays up

Tap Print issues in the sidebar to see failed print jobs and why they failed. From there you can Reprint, Dismiss them one by one, or Clear all once everything is sorted.

Still stuck?

Our support team helps 24/7 on WhatsApp, remotely or at your venue.

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