Keep selling when the internet drops
EnakPOS keeps taking orders and payments without internet, then sends everything as soon as the connection is back.
Steps
- 1
Spot the signs
The strip at the top changes from Online to Offline or Working Offline. Tap the chevron to open the status panel.
- 2
Carry on serving
Take orders as usual. When you tap Proceed, EnakPOS warns that the order is saved on the device and will sync when the connection returns.
- 3
Know what is paused
Change Table, order approvals and online reprints are marked "Unavailable while offline". Do those once you are back online.
- 4
Let it sync
When the internet returns, orders and payments upload on their own. The status panel shows what is queued, why a sync failed, and End offline session.
Signing in offline uses the Offline PIN, and only works if that PIN was loaded while the device was online. Message us before a shift if a new tablet has never been online.
Good to know
A little more depth, so your team understands why, not just which button.
What is stored on the tablet
Orders, payments and other actions are saved on the device and upload on their own when the internet returns. Do not close the app or switch the tablet off until the status panel shows everything has gone through.
If your venue uses several tablets
In a venue with several tablets, one is nominated to upload the offline sales. Nominating it needs a supervisor PIN, so ask us to set it up before a busy shift.
The offline PIN
Signing in offline uses the Offline PIN, and only works if that PIN was loaded while the tablet was online. A new tablet must be online at least once before it can be used without internet.
Still stuck?
Our support team helps 24/7 on WhatsApp, remotely or at your venue.
More EnakPOS guides
- Open the register at the start of a shift
- Close the register at the end of a shift
- Take an order with modifiers in EnakPOS
- Pay one bill with several methods (Multi-Payment)
- Charge an order to a customer account (On Account)
- Hold an order and pick it up later
- Add a new customer in EnakPOS
- Find a customer and open their order
- Seat a guest and move an order to another table
- Change quantity, notes and options on a cart item
- Sell something that is not on the menu
- Give a discount on one order
- Take a payment at the counter
- Cancel, reject or comp one item
- Reprint a receipt or a kitchen docket
- Record cash in and cash out of the drawer
- Check the daily recap mid-shift
- Look up register history and reprint a past session
- Apply a promotion or coupon code at the till
- Split a bill, and merge two bills
- Cancel or comp a whole order
- Clear the Print issues queue
- Run the pickup queue board
- Edit the table layout
- Sign in, sign out and staff PINs at the till
- Why refunds are not in EnakPOS