2026-09-13TAKEAWAY
Table: N/AKetut
Taken by: Putu
2x Nasi Goreng Kampung
- Not spicy
No special instructions
2x Watermelon Juice
- No ice
No special instructions
EnakKDS · Step-by-step guide
Read a kitchen ticket, line by line
Learn every line on an EnakKDS ticket, so a new cook can read one at a glance on their first shift.
Video coming soonWe're recording a short clip for this guide.
Steps
- 1
Who the ticket is for
The top of the card carries the date, then Table: 10 for a seated guest, or Table: N/A when the order has no table. The name on the right is the guest. When nobody recorded a name, the system writes Guest #1, Guest #2 and so on.
- 2
Where the order came from
A Taken by: line with a staff name means it was rung in at the till. A ticket with no Taken by line was not rung in at the till, which usually means the guest ordered from their own phone. A dark TAKEAWAY pill on the right means it is leaving the building, so get the packaging ready.
- 3
The items and their choices
Each line reads like 2x Nasi Goreng Kampung. The choices the guest picked sit under it, indented and led by a dash, for example - Not spicy. Tap a line when that item is done and the whole line, choices included, is crossed through.
- 4
Notes, or No special instructions
A note on one item shows in a blue box under that item, labelled Note:. When there is no note, the line reads No special instructions in light grey, so you never have to wonder whether a note was missed. A note for the whole order sits at the bottom of the card under an underlined Note :.
- 5
The timer only runs on Preparing
The clock in the card header, such as 6m 41s, counts from the moment the ticket was moved to Preparing. Tickets in New Orders and Completed show no timer, so that number always means time on the stove.
Colour tells you the stage without reading the tab: the strip across the top of the card is blue in New Orders, amber in Preparing and green in Completed.
Good to know
A little more depth, so your team understands why, not just which button.
Why the timer starts at Preparing
The timer counts from the ticket’s last change, which is the moment it was moved to Preparing. So the number measures time on the stove, not the whole wait. For the full wait, use the order time in EnakPOS on the Cashier page.
Table: N/A is not a fault
Takeaway and counter orders genuinely have no table, so the ticket reads Table: N/A and carries the TAKEAWAY pill instead. Call that order by the name on the right, not by a table number.
Guest #1 comes from the system, not the guest
When no name is recorded, EnakPOS opens a Guest #1, Guest #2 customer so the sale still has an owner. Ask your team to put a real name on takeaway orders, because that is the name your kitchen and counter will call out.
Notes have to be written before the order is sent
A note only reaches the kitchen if it was there before the order was sent. After that, changes happen on the Cashier page in EnakPOS, and the kitchen screen has no reprint button.
Still stuck?
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