1.5.2.2 Overview and terms for “Viewing Customer’s Orders”
Viewing (Customer’s Name) Order: This is just to inform you of whose order you are viewing.
Customer Name: Both the Point of Sale (POS) system and the Customer App allow for searching and locating order information by customer name. On the POS, staff can enter customers as "Guests," whereas the Customer App requires customers to provide their names, which is necessary for future platform enhancements.
Table Number: The table number is automatically assigned for orders placed via the Customer App after the customer scans the QR Display Code, eliminating the need for manual entry. For staff using the POS, the process is to use the "Add Customer" function to select the customer's seating location.
Total: This figure represents the total amount—including the base price, tax, and service charges—that the customer has either paid or is required to pay at the register.
Created at: This is the time the order was placed either by the customer or by the staff.
Order Status:
The following sequence details the progression of customer orders:
Review Order: Orders placed via the Customer App are initially set to this status for staff confirmation of accuracy.
New Order: This status immediately follows placement and serves to notify the kitchen staff that a new order has been received.
Preparing: Once the order has been viewed, this status indicates that the kitchen staff is currently making the order.
Completed: The final status, meaning all Menu Items and Modifier Options have been delivered to the customer.
Order Number: The Order Number serves as an identifier for a specific order or invoice should staff need to review it later. An order moves from the Pay At Register status to an Invoice (with an assigned Invoice Number) only after payment has been successfully processed.
Menu Item: The Menu Item Name, along with the specific Modifier Options chosen by the customer for their order, will be displayed.
QTY: This value represents the total number of the specific Menu Item and any selected Modifier Options that the customer ordered.
Total: The figure is calculated by taking the base cost of the relevant Menu Item, adding or subtracting the cost of any selected Modifier Options, and then multiplying this total by the ordered Quantity.
Subtotal: This figure represents the collective sum of all Menu Item and Modifier Option totals.
Service Fee: The Service Fee is calculated after the tax is calculated on top of the Base Price. The calculation goes as follows: (Subtotal x Tax(10%)) x Service Fee % = Service Fee. The Service Fee is what has been agreed upon between the Venue and EnakPay.
Tax: The calculation of Tax occurs after the Subtotal is determined but before the Service Fee is calculated. This tax rate is based on the specific agreement established between the Venue and EnakPay.
Application Fee: The Application Fee, a predetermined percentage agreed upon by the Venue and EnakPay, is applied before the Service Fee is calculated.
Total: This is the calculation of Base Price, Tax, Application Fee, and Service Fee added all together.
Payment History: This gives the venue additional details regarding the customer's payment method.
Method: The customer's chosen Method of payment, such as Bank Transfer, Cash, QRIS, is recorded here.
Status: The order's payment status indicates whether the customer has completed payment. A status of "Paid" means the service and order have been paid for. If the status is "Pending," payment for the service and order is still outstanding.
Date: This feature is currently not correctly working and will be updating soon.
Payment Method: This is a drop down feature, where staff can select which Method such as.
Card
Cash
E-Wallet
Bank Transfer
QRIS
EDC
Print Receipt: The customer receipt will be printed using the cashier's Imin Swan 2 device when this button is pressed.
Email Receipt: The customer's receipt will be emailed to them, provided an email address has been entered.
Reprint Order: This button allows for reprinting the customer's order and sending it to the appropriate service areas.
Refund: This feature informs the data structure that the transaction is not considered revenue for the venue and explains the corresponding stock decrease. We are currently conducting further testing with our payment provider. Updates regarding this feature will be shared soon.
Next Status: This will move the Order Status to the next phase which normally the KDS will do but can be overridden and done through the Venue Portal.
Approve Order: Orders placed by customers via the Customer App require review. During this review process, the orders must either be Approved or Canceled. Approving an order will change its status to "New Order."
Cancel Order: Orders placed by customers via the Customer App require review. During this review process, the orders must either be Approved or Canceled. Cancelling an order will change its status to "Cancelled Order"
Change to Takeaway: Changing this setting will update the customer receipt to show the order as "takeaway." However, kitchen staff must still be verbally notified of this change.