Order Detail View — Terms Explained
When viewing an individual order, the following fields are shown:
Customer Name — The name entered by the customer on the App, or entered by staff on the POS
Table Number — The table associated with the order
Created By — The staff member who placed the order (POS orders only)
Total — The full payable amount including all charges
Invoice / Order Number — A unique identifier for this order. Used to locate the corresponding invoice after payment.
Order Status — The current stage of the order (see status progression above)
Order Type — Dine In, Takeaway, Delivery, or Mixed
Menu Item + QTY + Total — The item name, quantity ordered, and line total calculated as: (Base Price ± Modifier Price) × Quantity
Subtotal — The combined total of all items and modifier options before additional charges
Tax — Applied to the Subtotal at the rate agreed between your venue and EnakPay
Application Fee — A set percentage agreed between your venue and EnakPay, applied before the Service Fee
Service Fee — Calculated as: (Subtotal × Tax%) × Service Fee%
Total — The sum of Subtotal, Tax, Application Fee, and Service Fee
Payment History — Method — The payment method used (e.g. Cash, Card, QRIS, Bank Transfer, E-Wallet, EDC)
Payment History — Status — Paid confirms payment is complete; Pending indicates it is outstanding
Payment History — Date — Note: this field is not currently displaying correctly and will be updated soon