Order Management Overview and Terms
Order Management provides a real-time view of all customer orders and their current status.
Key Terms:
Orders to Review — Orders placed via the Customer App that are pending staff confirmation before progressing
Total Orders — All orders for the selected date, including those under review, new, preparing, completed, paid, and refunded
Pay at Register — Reviewed orders awaiting payment selection via POS or Venue Portal. The count decreases as payments are completed.
Search Field — Filter orders by Customer Name or Table Number
Time — The time the order was placed by the customer or staff
Customer Name — Entered by the customer on the App, or by staff as "Guest" on the POS
Table Number — Automatically assigned via QR code scan on the Customer App; manually entered by staff on the POS using the "Add Customer" function
Total — The full amount due, including base price, tax, and service charges
Order Status Progression:
Review Order — Pending staff approval (Customer App orders only)
New Order — Order confirmed; kitchen has been notified
Preparing — Kitchen has viewed and is actively preparing the order
Completed — All items have been delivered to the customer
Refunded — Payment has been returned; revenue is removed from reports
Cancelled — Order was declined during the review stage (Customer App orders only)