1.5.2.1 Overview and terms of order management
Select Date for Orders: The Order Management page automatically displays orders for the current day upon entry. You can view orders from different days by selecting the specific date you are interested in.
Orders to Review: When customers use the Customer App, they will be shown under Order To Review. This is to confirm that there are customers seated at that table and for staff to first view what the customers have ordered through the Customer App.
Total Orders: This is the total number of orders placed on that date that has been selected. This includes
Orders to review
New Orders
Preparing Orders
Completed Orders
Paid Orders
Refunded Orders
Pay at Register: This count includes all reviewed orders awaiting payment selection via the POS or the Venue Portal. The number decreases as payments are successfully selected.
Search Field: To quickly locate the desired Order information, you can search using either the Customer Name or the Table Number.
Time: This is the time the order was placed either by the customer or by the staff.
Customer Name: Both the Point of Sale (POS) system and the Customer App allow for searching and locating order information by customer name. On the POS, staff can enter customers as "Guests," whereas the Customer App requires customers to provide their names, which is necessary for future platform enhancements.
Table Number: The table number is automatically assigned for orders placed via the Customer App after the customer scans the QR Display Code, eliminating the need for manual entry. For staff using the POS, the process is to use the "Add Customer" function to select the customer's seating location.
Status:
The following sequence details the progression of customer orders:
Review Order: Orders placed via the Customer App are initially set to this status for staff confirmation of accuracy.
New Order: This status immediately follows placement and serves to notify the kitchen staff that a new order has been received.
Preparing: Once the order has been viewed, this status indicates that the kitchen staff is currently making the order.
Completed: The final status, meaning all Menu Items and Modifier Options have been delivered to the customer.
This can also include the following status
Refunded: Once you select the Refund button and Confirm the action, the order status will update to Refunded. This process cancels the associated revenue as the money has been returned. You can also find more information on the refund with 1.5.2.2 Overview and terms for “Viewing Customer’s Orders”
Cancel Order: This is orders that were not approved by the staff for Orders that were placed on the Customer App. To cancel an order that was placed on the Customer App follow 1.5.2.8 How do I cancel or decline a customer order that was placed from the customer app
Total: This figure represents the total amount—including the base price, tax, and service charges—that the customer has either paid or is required to pay at the register.
Show: Click this button to access a more detailed view of the order. For additional details, refer to 1.5.2.2 Overview and terms for "Viewing Customer's Orders."