1.5.3.2 Overview and terms of invoice details page
Customer Name: This is the Customer Name that the customer has entered or on the POS. However, on the POS, staff can enter the customers as “Guests”.
Table Number: This is the Table Name the order was placed at.
Created By: This is mainly for the POS and if the staff member who has placed the order for the customer.
Total: This is the calculation of Base Price, Tax, Application Fee, and Service Fee added all together.
Invoice Number: Invoice Number and Order Number are the same, this is convenient to finding Orders easily. This is also crucial for our Payment Solution Provider.
Status: The following sequence details the progression of customer orders:
Review Order: Orders placed via the Customer App are initially set to this status for staff confirmation of accuracy.
New Order: This status immediately follows placement and serves to notify the kitchen staff that a new order has been received.
Preparing: Once the order has been viewed, this status indicates that the kitchen staff is currently making the order.
Completed: The final status, meaning all Menu Items and Modifier Options have been delivered to the customer.
This can also include the following status
Refunded: Once you select the Refund button and Confirm the action, the order status will update to Refunded. This process cancels the associated revenue as the money has been returned. You can also find more information on the refund with 1.5.2.2 Overview and terms for “Viewing Customer’s Orders”
Cancel Order: This is orders that were not approved by the staff for Orders that were placed on the Customer App. To cancel an order that was placed on the Customer App follow 1.5.2.8 How do I cancel or decline a customer order that was placed from the customer app
Order Type: This is how the customer will receive their order:
Takeaway
Dine In
Delivery
Mixed (Dine In & Takeaway)
Created at: This is the time the order was placed either by the customer or by the staff.
Order Number: The Order Number serves as an identifier for a specific order or invoice should staff need to review it later. An order moves from the Pay At Register status to an Invoice (with an assigned Invoice Number) only after payment has been successfully processed.
Menu Item: The Menu Item Name, along with the specific Modifier Options chosen by the customer for their order, will be displayed.
QTY: This value represents the total number of the specific Menu Item and any selected Modifier Options that the customer ordered.
Total: The figure is calculated by taking the base cost of the relevant Menu Item, adding or subtracting the cost of any selected Modifier Options, and then multiplying this total by the ordered Quantity.
Subtotal: This figure represents the collective sum of all Menu Item and Modifier Option totals.
Service Fee: The Service Fee is calculated after the tax is calculated on top of the Base Price. The calculation goes as follows: (Subtotal x Tax(10%)) x Service Fee % = Service Fee. The Service Fee is what has been agreed upon between the Venue and EnakPay.
Tax: The calculation of Tax occurs after the Subtotal is determined but before the Service Fee is calculated. This tax rate is based on the specific agreement established between the Venue and EnakPay.
Application Fee: The Application Fee, a predetermined percentage agreed upon by the Venue and EnakPay, is applied before the Service Fee is calculated.
Total: This is the calculation of Base Price, Tax, Application Fee, and Service Fee added all together.
Payment History: This gives the venue additional details regarding the customer's payment method.
Method: The customer's chosen Method of payment, such as Bank Transfer, Cash, QRIS, is recorded here.
Status: The order's payment status indicates whether the customer has completed payment. A status of "Paid" means the service and order have been paid for. If the status is "Pending," payment for the service and order is still outstanding.
Date: This feature is currently not correctly working and will be updating soon.