Invoice Details Page - Terms Explained
Key Terms:
Customer Name — The customer name entered via the App or POS. On the POS, staff may enter "Guest".
Table Number — The table name associated with the order
Created By — The staff member who placed the order (POS orders only)
Total — The combined sum of Base Price, Tax, Application Fee, and Service Fee
Invoice Number — Invoice Number and Order Number are the same reference. Used to locate specific orders and required by the payment provider.
Status — The current status of the order:
Review Order — Awaiting staff confirmation (Customer App orders)
New Order — Order placed and kitchen notified
Preparing — Kitchen staff are preparing the order
Completed — All items delivered to the customer
Refunded — Refund confirmed; revenue has been removed
Cancel Order — Order was not approved by staff (Customer App orders only)
Order Type — How the customer receives their order: Dine In, Takeaway, Delivery, or Mixed
Created At — The time the order was placed, by the customer or by staff
Order Number — The identifier for the specific order or invoice. An order is only assigned an Invoice Number after payment has been successfully processed.
Menu Item — The menu item name and any modifier options chosen by the customer
QTY — The total quantity of the specific menu item and modifier options ordered
Total (Line Item) — Calculated as: (Base Price ± Modifier Option Cost) × Quantity
Subtotal — The sum of all menu item and modifier option totals
Application Fee — A predetermined percentage agreed upon by the venue and EnakPay, applied before the Service Fee is calculated
Service Fee — Calculated as: (Subtotal × Tax) × Service Fee %. The Service Fee percentage is agreed upon between the venue and EnakPay.
Tax — Applied to the Subtotal before the Service Fee is calculated. The rate is based on the agreement between the venue and EnakPay.
Total — The final amount: Base Price + Tax + Application Fee + Service Fee
Payment History — Additional details about the customer's payment:
Method — The payment method used (e.g. Cash, Bank Transfer, QRIS)
Status — Whether payment has been completed. Paid means payment is complete; Pending means payment is still outstanding.
Date — This feature is currently being updated and may not display correctly.