How to Create a New Menu Item

Steps:

1. Navigate to Your Menu → Menu Management

2. Click on the Menu Name you wish to add the item to

3. If you need to create a new category first:

   • Click Add New Category at the top right

   • Enter a Category Name (the label visible on the Customer App and POS navigation)

   • Optionally add a Category Description (internal reference only) and assign a Service Area

   • Click Create

4. At the bottom of the relevant category, click + Add New Item

5. Complete the following fields:

   • Item Name — The name visible to customers and staff on the Customer App and POS. Customers can also search by this name. (e.g. Long Island Iced Tea)

   • Item Description — Describe the item or list key ingredients. A well-written description increases customer confidence and the likelihood of purchase.

   • Item Image — Upload a high-quality photo. Images are limited to 1MB. If your image exceeds this, search for a free "Image Compressor" tool online to reduce the file size before uploading.

   • Display Price — The price shown to customers. Choose one consistent format and apply it across all items. (e.g. 10,000 or 10k)

   • Base Price — The exact numeric price used for all backend billing calculations. This must reflect the actual price. (e.g. if Display Price shows "10k", Base Price must be 10000)

   • Item Type — Determines which tab the item appears under on the POS:

     • Regular Menu — Used for standard walk-in and reservation orders

     • Third Party — For items listed on food delivery platforms (GrabFood, GoFood, ShopeeFood). Enables delivery sales to be reflected in your overall venue reports.

     • Custom Item — For items created for specific demographics or special occasions

     • Commission — For set menus created as part of tour guide or partnership arrangements

   • Visible On — Select where the item appears. Both options can be selected simultaneously:

     • POS Dashboard — Visible to staff on the point-of-sale system

     • Customer App — Visible to customers on the Customer App

   • Visible — Controls whether the item is displayed at all. Toggle OFF to hide an item that has not yet launched or is temporarily not needed on the menu.

   • Available — Indicates whether the item is currently in stock. Toggle OFF to show customers that the item exists but is temporarily unavailable. When stock management is configured for an item and stock reaches zero, this will toggle OFF automatically. It is recommended to use Available before using Visible when stock runs out — this communicates to customers that the item is normally offered, rather than implying it has been removed from the menu.

   • Promo — Toggle ON to have this item's sales included under Promotions in your Dashboard reports.

   • Modifiers — Modifier groups allow customers to customise their order. Examples include choosing a size, selecting a sauce, or adding extras. Modifier groups and their options are created under Your Menu → Modifiers, and can then be linked to a menu item here by clicking the Modifiers field and searching for the relevant group.

   • Promo Labels — Optional labels displayed on the Customer App:

     • New — Highlights recently added items to new and returning customers

     • Popular — Draws attention to best-selling items. Can also be used strategically to promote items with approaching expiry dates to help reduce wastage.

   • Dietary Tags — Select all that apply to this item:

     • Vegan (V) — Contains no meat or dairy products

     • Vegan Option (V/O) — A modifier option makes the item vegan

     • Vegetarian (Veg) — Contains no meat products

     • Vegetarian Option (Veg/O) — A modifier option makes the item vegetarian

     • Gluten Free (GF) — Contains no gluten

     • Gluten Free Option (GF/O) — A modifier option makes the item gluten free

     • Dairy Free (DF) — Contains no dairy products

     • Dairy Free Option (DF/O) — A modifier option makes the item dairy free

6. Click Create or Create & Create Another