How to Refund a Customer Order

Refunding an order depends on how the customer paid:

• Paid via Customer App — EnakPay will process the refund manually with the payment provider. Please contact EnakPay support.

• Paid via venue method (e.g. EFTPOS) — The venue is responsible for refunding the correct amount to the customer directly.

The Refund button on the Venue Portal updates the sales reports only. To record a refund and remove it from venue revenue, do the following:

1. Navigate to Dashboard → Orders

2. Locate the order — search by Customer Name or Table Name and click Show

3. Click the Refund button

4. A prompt will appear — re-enter your password to confirm

5. Click Confirm