1.5.2.15 How do I refund a customers order

Refunding a customer order depends on a few factors. The main one being if the customer has paid, and the payment method. If the customer has paid through the Customer App. EnakPay will have to process this manually with our payment solution provider.

If the customer has paid with a method through the venue, such has EDC. It is the responsibility of the venue to refund the correct amount to the customer.

The Refund button on the Venue Portal will update the reports.

To update the reports of refunds, do the following;

1. Click Dashboard > Orders.

2. To locate an order, search for the Customer Name or Table Name and click Show.

3. Click on the Refund button. 

4. A prompt will appear, you are required to enter in your password again.

5. Click the Confirm button.