How to Cancel or Decline a Customer App Order

Orders placed via the Customer App arrive with a status of Review Order and must be reviewed by staff before progressing. To cancel or decline an order, do the following:

1. Navigate to Dashboard → Orders

2. Locate the order marked Review Order — search by Customer Name or Table Name and click Show

3. Click the Cancel Order button on the right side of the order screen, or click the ⋮ icon and select Cancel Order

4. A prompt will appear — enter the reason for cancelling the order

5. Click Confirm